A few things to know before you book
Our cleaners do a thorough job, but there are some things they don’t do — for safety, for the sake of your things, or because they need specialist kit. If you’re not sure whether something’s covered, leave a note on your booking and we’ll tell you straight before the day.
We don’t:
- Move or lift anything heavy — fridges, ovens, wardrobes, sofas. Anything over roughly 20lb stays where it is and we clean around it.
- Take down or rehang curtains, pictures or mirrors.
- Put dishes away in cupboards. We’re happy to load or empty the dishwasher, but we won’t risk your china.
- Clean the outsides of windows.
- Wet-wipe thin metal or plastic blinds. We’ll dust them; they bend and snap if pushed further.
- Clean inside dishwashers or washing machines.
- Clean light bulbs, or anything that can’t be reached safely with a step stool and a long-handled tool.
- Shift heavy marks or stains off walls, skirting or paintwork. We don’t want to take the paint with it.
- Remove strong smells — smoke, damp, animal — beyond our honest best.
- Deep-clean carpets. No steam-cleaning, shampooing or polishing.
- Clean a home that isn’t safe to work in: pest infestations, biohazards, or building work still going on.
- Work around other trades. If painters, plumbers or movers are still in the property, we can’t do a proper job — so we’ll reschedule rather than clean badly.
First clean
If your home hasn’t had a professional clean in the last month, it needs a first-time clean before we start a regular schedule. It’s the only way to get it to the standard we’d then want to keep it at. After that, weekly, fortnightly or monthly all work — most homes settle on fortnightly.
Moving in or out
The home needs to be empty, with the power and water on, and no movers or trades on site. We don’t clean on moving day itself — in our experience it never goes well, so we book the day after the move, not the day of it.
If anything here is a dealbreaker, tell us before you book and we’ll work out what’s possible.
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